I’m a customer and I go to your shop and find the product I need. Ohh, I like this product but I have some questions and need your answers before I buy the product. So, I have to visit contact page or send an email to you and wait. It is probably taking long time for me to get answered or mine will be missed forever. However, I don’t usually have much time to wait and maybe, I will go to Google to search for all information I need and I can buy this product from other shops. As a result, you will likely lose a client like me.
As a matter of fact, you certainly don’t want to lose customers for such a circumstance. You want to supplement a good utility for your online shop which facilitates your customers to enter their questions of the products and get answered instantly right there. That would be a perfect solution and it’s exactly what our Magento product questions extension is providing.
Magento product questions features list:
- Customers and guests can ask questions on product pages and get answered right here.
- Customers can set questions to be private or public
- Customers and guests can add answers for a question
- Customers and guests can rate all the questions
- Customers and guests can see and find suitable questions and answers on product pages for the similar issues they are in need of advice.
- Customers and guests can find and see all questions and answers related to the products on FAQs pages
In Admin back-end:
- Admin can approve or decline questions and answers
- Admin can set a question to be private or public
- Admin can create answers and questions in admin panel
- Admin can create topics
- Admin can assign the questions to a topic
- Admin can assign the questions to other products
- Admin can set who can add questions (registered or guest)
- Admin can set who can rate questions (registered or guest)
- Allow you to place FAQs block anywhere you want on your website
- Ability to show all topics and questions, answers on the FAQs page
- SEO friendly
- Ability to sort the questions by Latest, Score, Order
- Ability to search the questions and answers on FAQs page
- Allow you to enable or disable Captcha to prevent spam messages
- Easy to install, easy to upgrade, just copy and paste to use
- HTML/ CSS and W3C validation
- Friendly and flexible configuration
- Cross-browsers compatibility
- Full and well-organized document for installation and user manual